Questions and answers
Who comes to the home?
A trained phlebotomist from our accredited partner lab, at the time slot you confirm with us on WhatsApp. They use a sealed, single-use kit, and the visit takes about 10 minutes.
Which lab runs the tests?
An accredited partner lab in Ahmedabad. We share the lab's name in your booking confirmation, and the original lab report comes to you along with our plain-language report.
Do I need to fast?
For the Hair package, no. For Energy, Weight and Parents, we collect a morning sample after 10 to 12 hours of fasting. Water is fine. We send simple instructions on WhatsApp the day before.
When do the results come?
Lab results usually arrive within 1 to 2 days of collection. Your plain-language report and personal plan follow within about a week, on WhatsApp and email.
Who sees my report?
Only you (and the person you booked for), our team and the partner lab. We never share health information with advertisers. Our privacy policy has the details.
What happens after I pay?
We message you on WhatsApp within 2 hours (8 am to 8 pm) to confirm the collection slot, ask a few short health questions, and share any fasting instructions.
What if I need to cancel?
Cancel any time before your sample is collected and you get a full refund. The refund policy has the details for later stages.
Is this a diagnosis or a treatment?
No. PrimeBeing gives you a plain-language report and a personal plan for food, habits and supplements where needed. It is not a diagnosis or a treatment. For anything urgent or serious, please see a doctor.
Where do you collect samples?
Anywhere in Ahmedabad city and Gandhinagar. If you are outside these areas, leave your details and we will tell you as soon as we reach you.
Can I book for my parents from abroad?
Yes. Book and pay online from anywhere. We call your parents to confirm, collect the sample at their door in Ahmedabad or Gandhinagar, and send the report and plan to them, and to you as well once they agree, in English or Gujarati.
What is the retest?
About 3 months after the first test we come home again and retest the markers that were off, so you can see what moved. It is included in the price.
How is this different from a lab package?
A lab package gives you a page of numbers. We choose the tests for the problem, explain every result in plain words on a simple bar, give you a plan built around Gujarati food, and retest to show the change.
Will I have to buy supplements from you?
No. Supplements are suggested only where the results show a real need, and you can buy them anywhere. Most of the plan is food and daily habits.
My last report said "normal". Why test again?
A lab's normal range is wide because it is built to flag disease. A result can be normal on paper and still be low for healthy hair, steady energy or weight. We show where a result sits against a narrower optimal zone, and what to do about it.
Another question?
For education. Not medical advice.