Terms of service

Last updated 11 November 2026

Terms of service

Last updated: 11 November 2026

These terms are the agreement between you and PrimeBeing when you use primebeing.co or book one of our packages. Please read them with our privacy notice, refund and cancellation policy and medical disclaimer. Those three pages are part of these terms.

By ticking the box on the booking form and paying, you agree to these terms. This is an electronic record under the Information Technology Act, 2000 and does not need a signature.

1. Who we are

PrimeBeing is a trading name of V.A. Brahmbhatt, carrying on business as a sole proprietor.

  • Address: Gota, Ahmedabad, Gujarat, India
  • Email: contact@primebeing.co
  • Phone / WhatsApp: +91 94081 08886
  • Website: primebeing.co
  • Customer care hours: Every day, 8 am to 8 pm (India time)
  • GST: Not registered for GST at present

“We”, “us” and “PrimeBeing” mean V.A. Brahmbhatt trading as PrimeBeing. “You” means the person who makes the booking. “The person tested” means the person whose blood sample is collected, who may be you or someone you book for.

2. Who can use the service

  • You must be 18 or older to book.
  • The person tested must be 18 or older.
  • The sample must be collected at a home address in our service area (see section 6).
  • You must be able to enter into a binding contract under Indian law.

3. What the service is

Each package includes:

  1. Home sample collection. A phlebotomist from our accredited partner lab visits the home address and collects a blood sample.
  2. Lab testing. The partner lab tests the sample for a panel of markers chosen for the concern the package covers.
  3. A plain-language report. We explain what was tested and what the results generally mean.
  4. A personal plan. We suggest food, daily habits and, where they may help, supplements. The plan is built around everyday Gujarati food.
  5. A retest and plan update. About three months later, the lab retests the markers that were outside the reference range, again at home, and we adjust the plan. If none of your markers were outside the range, the retest checks the main markers for your package again, so you can see they have stayed where they should be.

The packages we offer, what each one tests, and their prices are shown on our website. The description shown on the website on the day you book is the one that applies to your booking.

Before the sample is collected, we contact the person tested by phone or WhatsApp to ask some health questions. These help us confirm the right tests and write a useful plan.

Your report and plan are prepared by the PrimeBeing team.

4. What the service is not

This matters, so we say it plainly.

  • We are not doctors, a clinic, a hospital or a laboratory.
  • We do not diagnose, treat, cure or prevent any disease, and we do not prescribe medicines.
  • Your report and plan are not reviewed by a doctor.
  • We give you a plan. It is general wellness guidance. It is not medical advice and does not replace a doctor.
  • We do not promise any particular result. Bodies differ, and results depend on many things outside our control, including how closely a plan is followed.
  • We are not an emergency service. In an emergency, call 112 or 108, or go to the nearest hospital.

Our full medical disclaimer explains this in more detail. Please read it.

5. Booking and payment

  • How to book. You choose a package, fill in the booking form and pay online.
  • When the contract starts. Your booking is confirmed when we receive your full payment and send you a confirmation by WhatsApp or email. If we cannot accept a booking, for example because the address is outside our service area, we will refund you in full.
  • Price. The price is the one shown on our website when you book. It is the total price. There are no hidden charges.
  • Full payment upfront. You pay the whole package price when you book. It covers the first test, the report and plan, and the retest.
  • How you pay. Payments are handled by Razorpay, a regulated payment service. You can pay by the methods shown at checkout. We never see or store your card details.
  • Currency. Prices are in Indian rupees. If you pay with a card issued outside India, your bank may convert the amount and add its own charges. We do not control these and cannot refund them.
  • Receipt. We send a receipt or invoice for every payment.
  • Price changes. We may change prices on the website at any time. A change never affects a booking you have already paid for.

6. Service area and scheduling

  • We currently serve home addresses in Ahmedabad and Gandhinagar that our partner lab can reach. If your pincode turns out to be outside the lab’s area, we will tell you and refund you in full.
  • You tell us your preferred day and time window. We confirm the actual slot with you. Slots depend on the lab’s availability and are not guaranteed until confirmed.
  • A phlebotomist may occasionally run late because of traffic, weather or an earlier visit. We will keep you informed.
  • Our refund and cancellation policy explains how to reschedule and what happens if a visit cannot take place.

7. Your responsibilities

For the service to be safe and useful, please:

  • Give accurate and complete information, including all medicines and supplements, existing conditions, pregnancy, and anything else we ask about. Tell us if anything changes before the retest.
  • Follow the preparation instructions we send, including fasting where asked. If the instructions are not followed, a result may be misleading or the lab may be unable to test the sample.
  • Be available at the address during the confirmed time window, with a clean, well-lit place to sit.
  • Carry a photo ID for the person tested if the phlebotomist asks for it.
  • Treat the phlebotomist with respect and provide a safe environment. The phlebotomist may leave if they feel unsafe, and may decline to draw blood if it does not seem safe for the person tested.
  • Use the plan sensibly. Check with a doctor before making changes if you have a medical condition, take medicines, or are pregnant or breastfeeding. Do not change any medicine because of our plan.
  • See a doctor if we tell you a result is far outside the reference range, or if you feel unwell.
  • Keep your contact details up to date, so that we can reach you about results and the retest.

8. Booking for someone else

You can book for another adult, such as a parent.

  • You confirm that the person knows about the booking and has agreed to you sharing their name, age, relationship and address with us.
  • We will contact that person directly before collection. The service goes ahead only if they agree to it themselves.
  • If they do not agree, or we cannot reach them within 7 days of the booking, we will cancel the booking and refund you in full.
  • The lab results and the report belong to the person tested. We send them to that person. We share them with you only if that person agrees.
  • You remain responsible for payment and for the accuracy of the details you give us.
  • If the person cannot make decisions for themselves, contact us before you book.

You can book from anywhere in the world, but the person tested must be at an address in our service area for both the first collection and the retest.

9. The partner lab’s role and our role

We want you to know exactly who does what.

The partner lab is an independent, accredited diagnostic laboratory, which we name in your booking confirmation. The lab and its phlebotomists are responsible for:

  • collecting the sample safely
  • transporting, handling and testing it
  • the accuracy of the test results and the lab report
  • meeting the laws and standards that apply to laboratories

PrimeBeing is responsible for:

  • choosing an accredited lab with reasonable care
  • arranging the booking and passing your details to the lab correctly
  • preparing your report and plan with reasonable care and skill, based on the lab’s results and the information you give
  • being your first point of contact. If something goes wrong with a collection or a test, tell us. We will take it up with the lab and help put it right, including a free re-collection or a refund as set out in our refund and cancellation policy.

We rely on the lab’s results when we write your report and plan. We do not check the lab’s results ourselves and cannot be responsible for an error in the lab’s testing. If you believe a result is wrong, tell us and we will ask the lab to review it.

10. The retest

  • The retest is included in the package price.
  • It covers the markers that were outside the reference range in the first test.
  • We will contact you about three months after the first collection to arrange it.
  • Please use the retest within 6 months of the first collection. We will remind you at least twice before that date. What happens to an unused retest is explained in our refund and cancellation policy.
  • The retest is for the same person who was first tested, at an address in our service area.

11. Your information

Our privacy notice explains how we collect, use and protect personal and health information, and the rights you have. We ask for consent on the booking form, and we ask the person tested for their consent before we collect any health information.

12. Intellectual property

  • The PrimeBeing name, logo, website, text, designs, report format and plan templates belong to us.
  • Your report and plan are for the personal use of the person tested. You may share them with your family and your doctors.
  • Please do not copy, sell or publish our materials, or use them to provide a service to others, without our written permission.
  • Your lab results are yours. Nothing here limits what you do with them.
  • If you send us feedback or a testimonial, we will ask your permission before we publish it.

13. Using our website

Please do not misuse the website. That means you must not try to break its security, interfere with how it works, copy it in bulk using automated tools, submit false bookings, or use it for anything unlawful.

We try to keep the website accurate and available, but we do not promise that it will always be available or free of errors. General articles and social media posts are for information only.

14. Our responsibility to you

We will provide the service with reasonable care and skill. If we fall short, we want to put it right. This section explains the limits of our responsibility. We have tried to make these limits fair.

What we never limit. Nothing in these terms limits or excludes:

  • our liability for death or personal injury caused by our negligence
  • our liability for fraud or deliberate wrongdoing
  • any liability that the law does not allow us to limit
  • your rights under the Consumer Protection Act, 2019 and other consumer laws

What we are not responsible for. Subject to the paragraph above, we are not responsible for loss or harm caused by:

  • information given to us that was incorrect or incomplete
  • preparation instructions, such as fasting, not being followed
  • a plan not being followed, or being followed against a doctor’s advice
  • a decision to start, stop or change a medicine without consulting a doctor
  • a delay in seeing a doctor after we recommended it
  • things done or not done by the partner lab, Razorpay or other independent third parties, although we will help you take the matter up with them
  • events outside our reasonable control (see section 16)

Types of loss. Subject to “What we never limit”, we are not liable for indirect losses, loss of income or business, or losses that neither of us could reasonably have expected when you booked.

Overall limit. Subject to “What we never limit”, our total liability to you for a booking will not be more than the amount you paid us for that booking.

Why these limits are reasonable. We provide a low-cost wellness information service, not medical care. The price reflects that. If you want a medical opinion, please see a doctor.

15. Your responsibility to us

If we suffer a loss or receive a claim from someone else because you:

  • gave us false information on purpose
  • booked for another person without their agreement
  • misused the website or our materials, or
  • broke the law in using our service

then you agree to compensate us for the reasonable losses and costs that result directly from that. We will tell you promptly about any such claim and will take reasonable steps to keep the loss as small as possible. This does not apply to the extent the loss was our own fault.

16. Events outside our control

Neither of us is responsible for a delay or failure caused by something outside our reasonable control. Examples are floods, heavy rain, heat waves, fire, epidemics, curfews, strikes, riots, government orders, power or internet failures, and failures of payment systems.

If such an event stops us from providing the service, we will tell you as soon as we can and reschedule. If we cannot provide the service within a reasonable time, you can cancel and we will refund the part of the service you have not received, as set out in our refund and cancellation policy.

17. Ending a booking

  • You can cancel as set out in our refund and cancellation policy.
  • We may cancel a booking if the service is not suitable or safe for the person tested, if the address is outside our service area, if we cannot reach you or the person tested, if the person tested does not agree to the service, or if these terms are seriously broken, for example by abuse of our staff or the phlebotomist. If we cancel, we will refund you as set out in the refund and cancellation policy.

18. Complaints and grievances

If something is not right, please tell us. We would much rather fix it.

Grievance Officer: V.A. Brahmbhatt, Proprietor, PrimeBeing Email: contact@primebeing.co Phone / WhatsApp: +91 94081 08886 Address: Gota, Ahmedabad, Gujarat, India

We will:

  • acknowledge your complaint within 48 hours, and give you a reference number
  • resolve it within one month of receiving it

19. Governing law and disputes

  • These terms are governed by the laws of India.
  • Talk to us first. If there is a dispute, we both agree to try to resolve it through the grievance process above for 30 days before starting a legal case. This does not stop either of us from seeking urgent relief from a court.
  • Mediation. If we cannot resolve it, either of us may suggest mediation. Neither of us is forced to accept.
  • Courts. Subject to the next point, the courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute about these terms or the service.
  • Your consumer rights are not affected. Nothing in these terms stops you from approaching a consumer commission, the National Consumer Helpline (1915) or any other authority that the law allows you to approach, including one where you live.

20. Other terms

  • Changes to these terms. We may update these terms. The date at the top shows the latest version. The terms that apply to your booking are the ones in force on the day you booked, unless a change is required by law or is in your favour.
  • If part of these terms cannot be enforced. If a court finds any part of these terms invalid, the rest continues to apply.
  • Transfer. We may transfer our business, including these terms, to a company or other entity that takes over PrimeBeing. We will tell you if that happens, and your rights will not be reduced. You may not transfer your booking to another person without our agreement.
  • No waiver. If we do not enforce a term straight away, we can still enforce it later.
  • Whole agreement. These terms, together with the privacy notice, refund and cancellation policy, medical disclaimer and the package description shown when you booked, are the whole agreement between us.
  • Language. These terms are written in English. A Gujarati explanation is available on request on WhatsApp. If versions differ, the English version applies.

21. Contact

PrimeBeing (V.A. Brahmbhatt) Gota, Ahmedabad, Gujarat, India Email: contact@primebeing.co Phone / WhatsApp: +91 94081 08886

Questions about this page: contact@primebeing.co · +91 94081 08886